FAQ

Find answers to our most frequently asked questions.

What is Vidgad?

The Vidgad Shop is an e-commerce store built for content creators. We offer professional-grade tools and equipment to help elevate the quality of your photos, videos, and livestreams.

Who are your products made for?

Our products are designed for vloggers, streamers, filmmakers, YouTubers, and content creators of all levels—from beginners to seasoned professionals.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping options and estimated delivery times are displayed at checkout based on your location.

How long does shipping take?

Delivery usually takes between 7–15 business days depending on your region. We also offer tracking on all orders for transparency and peace of mind.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment gateways to ensure your transactions are safe and convenient.

Are your products compatible with smartphones?

Yes, many of our tools such as microphones, stabilizers, and lighting systems are smartphone-friendly and work seamlessly across platforms.

What if I receive a damaged item?

Simply contact us at support@Vidgad.com with your order details and a photo of the issue. We'll quickly arrange a replacement or refund.

Can I return a product?

Yes, we offer a 14-day return policy. If you're not satisfied, reach out and we’ll guide you through the return process.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link. You can follow your package in real-time from dispatch to delivery.

Do you offer support after purchase?

Absolutely. Our team is available via email at support@Vidgad.com to help with any product setup or questions after your order arrives.